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Our Newsletter


Guarantee & Shipping

Live Animals and shipping
Published 10th Jan 2011

Frogs, must be shipped  Fedex next day! We Strongly reccomend Fedex next day priority

Shrimp can be sent priority, but are only guaranteed if next day services are used( 50% credit if Fedex 2 day sevice is used ). We have had extremely good luck shipping shrimp using all methods.

Payment Options

We accept payments by Postal Money Order or PayPal and CC through PayPal

Send Postal Money Order to:

Alpha Pro

2256 St Rt 59

Kent, Oh 44240

For credit card payments:

  1. Online go to: www.paypal.com or just use the credit card feature during checkout
  2. Click on ‘To send money’, then follow the instructions on the screen.
  3. Our PayPal address is: Alphaprobreeders@gmail.com

Our Guarantee

Only next day deliveries comes with a 100% store credit guarantee, Fedex 2 day 50% store credit, Priority & other shipping methods is at buyers risk.

For  Fedex next day live arrival Guarantee (Fedex 2 day has a 50% credit on DOA)  to apply an adult must be available to receive the package on the first delivery attempt.  In the very rare case of a DOA, a clear photo must be emailed within 2 hours of delivery in original bag or container. Original shipping box with deceased animal must be returned.  The guarantee does not include shipping charges.  Guarantee covers postal errors. Replacement or credit, at our choice, will be given in the unlikely event your animals do not arrive alive.  Temperatures on your end must be between 32 F., and 80 F.  It is your responsibility to let us know the current temperature on your end.  Some areas for Express mail are 2 dy delivery areas, it is the buyers responsibility to know if your in a 2 day USPS shipping zone area, 2 day zone areas are not guaranteed and are treated the same as priority. We reserve the right to upgrade your shipping from USPS to Fedex next day if we feel it will be safer form of delivery.  Check USPS commitment times at usps.com . USPS Priority Mail, Fedex ground, and other shipping methods (2 to 4 days) will be used only at buyers risk (frogs are only sent Fedex next day mail).  Our shipping days are normally on Mondays through Thursday.

We Guarantee  on Fedex next day and 2 day shipping, but we don't guarantee delivery times. These matters are out of our hands.

Live items can't be returned after they are in your possession because of their delicate nature.

Frog standard quarantine measures always need to be adhered to. Ffecal inspections and check-ups should be performed by a trained veterinarian.

 We don't ship fogs outside of the USA, and we don't ship shrimp outside of Noth America. If we do ship shrimp outside of the US then it is at buyers risk.

 

Sexes of fish frogs and invertebrates are never guaranteed

Customer is responsible for knowing your state or country regulations regarding bringing anything banned in to your state and country.

 International orders  We only ship supplies internationally and shrimp to Canada.

Box and Handling fees

We never ad box or handling fee's.  Nor is there ever a charge for heat or cold packs if needed.

Questions or problems?

Please email me at: alphaprobreeders@gmail.com

Thank you for your business.  Our goal is to have you return & tell your friends about us.

​We try to schedule your shipments of anything LIVE so they don't get stuck in transit over the weekends.

 

Orders received before noon will ship the following days

(If we can get to your order after noon and before orders are picked up we will still ship same day)

 

Monday - FedEx next day, FedEx 2 day, USPS Priority, Fedex ground

Tuesday - FedEx next day, FedEx 2 day, USPS Priority, Fedex ground except west coast

Wednesday - FedEx next day, FedEx 2 day, USPS Priority (except west coast orders), Fedex ground areas close to Ohio

Thursday - FedEx next day

Friday - Will ship the following Monday

Saturday - Will ship the following Monday

Sunday - Will ship the following Monday